T & H COMPANY LTD understand that your privacy is important and we are committed to ensuring that any personal information you provide us is treated with the highest standards in line with the new data protection regulation (GDPR). We promise to look after your personal information and we will not sell any information about you to any other party.

Collecting Personal Information

Personal information refers to any information or data that may be used to identify an individual and may include your name, email address, postal address, phone number, payment details and other information required to provide you with our products and services. We will only collect information about you if you are willing to provide it. Examples include:

1: When you request information about products and services
2: When you require delivery of goods
3: When you want to place a trail order with us

Using Your Personal Information

Under GDPR, we must always have a lawful basis for using personal data. Your personal data may be used for one of the following purposes:

Taking, processing or delivering your order, processing or obtaining payment or notifying you of any change in your order
Contacting you regarding orders or responding to any of your queries
Processing your request for trail / sample order
Contacting you in relation to competitions or other promotions that you have entered or subscribed to
Providing you with customer care and technical or product support
Enabling us to comply with any legal or regulatory requirements
Sending invoices, receipts or account information
Contacting for feedback on our company or products and services
We will never share your details with 3rd parties unless required e.g. guarantees and warranties. We will not use your details for marketing purposes unless you have previously given us permission to do so by ‘opting-in’. If you have opted in, we will send you special offers, notifications of upcoming events and other such services.